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Accenture and Oracle to Jointly Develop Technology Solutions for Social Service Agencies

25 Jan 2010

Categories:
CRM and CRM On Demand
Public Sector
Systems Integration

First Scheduled Release to be Case Management Solution for Child Welfare

Reston, VA – January 25, 2010

Accenture (NYSE: ACN) and Oracle have agreed to jointly develop integrated software packages to address the growing needs of social service agencies around the world for cost-effective technology solutions to handle rising workloads while providing enhanced oversight capabilities and supporting outcome-focused program delivery.

“Public agencies are looking for technology solutions that can lower costs while increasing their ability to handle rising workloads to deliver better and more effective services for the citizens they serve,” said David McCurley, Accenture’s global managing director for human services. “We are working with Oracle to address the rapidly rising public agency interest in commercial-off-the-shelf solutions as an alternative to more expensive custom-built software. This collaboration has resulted in our development agreement and the introduction of a new solution for child welfare case management.”

The Accenture Case Management Solution for Child Welfare on Oracle is a new, integrated case management solution designed to meet the specific requirements of child welfare agencies. The solution is based in part on Oracle’s Siebel CRM Public Sector Case Management commercial-off-the-shelf (COTS) product, Oracle’s Policy Automation rules engine and Accenture’s extensive experience developing child welfare solutions globally. It is expected to provide a foundation and structure for next-generation child welfare services in a manner consistent with the Accenture Public Service Platform.

Oracle plans to develop a Social Services Foundation Pack and Accenture plans to develop Oracle Application Integration Architecture Process Integration Packs to address disbursement and collections requirements. The project is expected to integrate Oracle’s Siebel Case Management with Oracle’s PeopleSoft Enterprise Financials systems for disbursements and embed Oracle Policy Automation for policy-based determination of eligibility.

The companies will work together using Oracle® Application Integration Architecture (AIA) to pre-build Process Integration Packs that use COTS software to provide public agencies with more effective and efficient technology solutions for social services. The benefits enabled by the social services collaboration include, but are not limited to:

  • Support for Workload Management and Caseworker Effectiveness
  • Improved Client Services and Collaboration
  • Enhanced Oversight and Outcome-Focused Program Delivery

“Accenture is a global leader in the Social Services industry and we are extremely pleased to present a collaboration that is expected to bring next generation solutions that enable innovation, best practices, and proven software capabilities to the social services market,” said Kevin Curry, Application Sales Group vice president, Oracle Public Sector. “What we can deliver with our collective social services experience can raise the bar for transformed service delivery across child welfare organizations and other social services agencies that no longer appreciate the costly maintenance and difficult upgrade paths of custom built solutions.”

Accenture and Oracle have teamed together for nearly 20 years. Accenture is an Oracle Platinum Partner and has one of the largest Oracle enterprise solutions practices among full-service integrators, with more than 44,495 Oracle-skilled professionals and more than 4,900 Oracle projects completed or underway. Accenture is frequently recognized as an Oracle leading partner as evidenced by 2009 Titan Awards and partner of the year awards across the globe.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 176,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com.

Contact information

Steve Walker
Name
Steve Walker
Job Title
Division
Vice President Corporate Communications EMEA
Phone
+44 118 924 0779
Fax
+44 118 924 3855
Mobile
+44 790 151 2597
Email
steve.walker@oracle.com

About Oracle
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

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