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Oracle Completes Acquisition of RightNow

26 Jan 2012

Corporate News

Adds Leading Customer Service Cloud Capabilities to Power Great Customer Experiences

Redwood Shores, CA – January 25, 2012

News Facts

· Companies need to deliver a unified, personalized, and relevant customer experience to their customers throughout the marketing, selling, support and service phases of the customer journey to maximize loyalty, advocacy and repeat business.

· RightNow’s leading cloud-based Customer Service offering helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, and will be a key component of the Oracle Public Cloud.

· The combination of Oracle’s leading marketing, sales, ecommerce, search and business intelligence software with RightNow’s leading service capabilities, helps companies power great customer experiences in a seamless, personalized way across all channels and customer touchpoints: including on the web, in a store, over the phone or via mobile devices.

· Customers have overwhelmingly supported the transaction since it was announced. In fact, RightNow just completed the largest subscription booking quarter ever in the company’s history.

· Oracle executives will provide more details on the product strategy for the combined Oracle and RightNow offering, during a webcast presentation on January 31 at 9:00am PT.

· More information on this announcement and the webcast can be found at

Supporting Resources

· Oracle | RightNow Executive Webcast Information

· Oracle and RightNow

· Oracle CRM

This document is for information purposes only and may not be incorporated into a contract.

Contact information

Gaye Hudson
Gaye Hudson
Job Title
Vice President, EMEA Corporate Communications
+44 118 924 5289
+44 7768 792 031

About Oracle
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